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           Seature International- Customer Purchase Guidelines

We aim to provide our customers with an easy and worry-free shopping experience. Please review the following terms and conditions before finalizing your purchase.

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Order Confirmation & Processing

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Order Confirmation: After placing an order on our site, please allow up to 2 days for us to confirm it.

Order Processing: Once confirmed, your order will be processed within 2 to 4 days.

Shipping: After processing, your order will be dispatched through our shipping partner, which typically takes 7 to 15 days to reach your delivery address, depending on your location.

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Cancellation Policy

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Should you decide to cancel your order, please do so within 48 hours of placing it. You can easily initiate the cancellation by emailing us at seatureinternational@gmail.com.

Please note, a 4% processing fee will be deducted from your refund amount for eligible cancellations due to payment gateway charges.

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Return & Refund Information

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We do not offer cash refunds. Returns are only accepted in specific situations:

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Manufacturing Defects: If you receive a product with a manufacturing defect and any product defectcontact us within 48 hours of receiving your order.

Condition of the Item: The returned item must be unused, unwashed, and in its original packaging, with all tags still attached.

       If a return is authorized, the item must be shipped back to us at the customer’s expense. Once we receive and verify the returned product, we will offer either a replacement or store credit.

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Exchange Policy

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    We provide Exchanges under these following conditions:

Manufacturing Defect and Product Defect: We provide EXCHANGE SERVICES if the product is defective or damaged. This concern should be reported to us within 12 hours of receiving the product through email -seatureinternational@gmail.com

New Order Requirement: To complete an exchange, a new order must be placed on our website.

Using Store Credit: Any store credit received from an approved return can be used toward your new purchased . 

 

Return Process

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Request a Return: Email us with your order details and reason for returning the item.

Return Shipping: Once the return is approved, we will provide the return address. Return shipping is the customer’s responsibility.

Store Credit: After we inspect the returned item, we will issue store credit to your account or send it to your email.

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Key Points to Remember

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Return Shipping Costs: Customers are responsible for the cost of returning the items.

Condition for Store Credit: Any items that are returned damaged, used, or incorrect will not qualify for store credit.

No Refunds in Cash: We do not offer cash refunds under any circumstances.

      If you have any questions about our policies or need assistance, feel free to contact us at Seatureinternational@gmail.com.

   Thank you for choosing Seature International!